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HelloClient

Online Cash Register for Russia

Frequently Asked Questions

Section titled “Frequently Asked Questions”
Is Evotor cash register supported?

No, it is not currently supported:

  • Evotor is not compatible with KKM-server
  • Up-to-date list of supported devices:
How to set a default cashier for all receipts?

Solution:

  • Detailed instructions are available in the documentation
  • After setup, all receipts will automatically use the specified cashier
Where can I find the receipt history?

In the “Payments” section, you can view which orders/sales had receipts printed.

Connecting KKT and Fiscal Printers in HelloClient

Section titled “Connecting KKT and Fiscal Printers in HelloClient”

HelloClient enables integration with fiscal cash register (KKT) or a fiscal printer to print receipts directly from the system. The receipt automatically displays the products/services for which payment was received.
For Russia, direct integration with KKMServer is available.

How to connect the integration?

Section titled “How to connect the integration?”

  1. Go to the KKMServer website and open the Supported Equipment tab to make sure your cash register is listed.

    Supported cash registers:

    • AТОЛ
    • ШТРИХ-М
    • R-Electro
    • РИТЕЙЛ
    • Paykiosk.ry
    • Dreamkas
    • Crystals
    • КИТ.

  2. Pay for the KKMServer license

    After payment, KKMServer will connect and configure your cash register.

  3. In HelloClient:

  • Go to “Settings” → “Integrations” → “Cash Register for Russia” → select your tax model.

  • Go to “Settings” → “Employees”, open an employee card, and enter the cashier’s TIN (ИНН) — required for receipt creation.

Taxation Systems

Section titled “Taxation Systems”
Single Taxation System
Section titled “Single Taxation System”

During integration setup, ensure that “Default Taxation System (SNO)” matches the one set on your cash register.

If the wrong SNO appears on the receipt — check that the SNO in HelloClient matches your device configuration.

Multiple Taxation Systems
Section titled “Multiple Taxation Systems”

To set up multiple SNO options:

  1. Configure taxation systems on your cash register

    This is done on the KKMServer side
    (contact via email: [email protected])

  2. After KKMServer completes the setup, in HelloClient:

    • In the integration settings, set the “Default SNO” as the primary one
    • When printing a receipt, the system will ask which SNO to use

When are receipts printed?

Section titled “When are receipts printed?”

A receipt is automatically printed when:

  • 💳 Order is paid (full or partial).
  • 🛒 Product is sold in the “Store” module.
  • ✅ Check the “Print receipt” box in the payment window.

Where to see receipt history?

Section titled “Where to see receipt history?”

Go to “Payments” → filter operations by “Order Payment” or “Product Sale”.

You might be interested in:

Section titled “You might be interested in:”