Skip to content
HelloClient

Client Reviews

Frequently Asked Questions

Section titled “Frequently Asked Questions”
Where do negative reviews go?

Negative reviews go to Marketing / Reviews. Here you’ll find:

  • Client complaint text
  • Client phone number for contact
Client left review but it doesn’t appear in system

Solution depends on review type:

  • Negative reviews: check Marketing / Reviews
  • Positive reviews:
    • Automatically sent to maps
    • Published after platform moderation
    • Publication time depends on platform rules

HelloClient makes it quick and easy to collect client reviews using the “Leave a Review” widget.

Clients don’t need to search for your pages — they are taken directly to the review form.

Set up review collection in 3 steps:

Section titled “Set up review collection in 3 steps:”
  1. Go to Settings → Integrations → Widget “Leave a Review”
  2. Add links to your business profiles: Google Maps, Yandex Maps, 2GIS

Adding company links to online maps

  1. Go to Settings → Notifications and enable the “Thank you for visiting” notification — this is the one that sends the review link to the client.

Enabling email notifications

Setting up a notification asking to rate the service

After filling in all fields, the widget will look like this:

Widget “Leave a Review”

Section titled “How to get links for integrations?”

For Yandex Maps:

  1. Find the company in Yandex Maps search
  2. Copy the URL

For Google Maps:

  1. Find the company in Google Maps
  2. Copy the URL link

For 2GIS:

  1. Open the company profile in 2GIS
  2. Copy the direct link

Where can I view reviews?

Section titled “Where can I view reviews?”

Go to Marketing → Reviews

  • Negative reviews are highlighted in red (clicking the order number opens the order card so you can quickly resolve the issue)
  • Positive reviews are published on external platforms

Negative reviews in the HelloClient dashboard

Ways clients can leave a review

Section titled “Ways clients can leave a review”

HelloClient offers 5 convenient ways for clients to leave a review.

Learn more about each method.

How to intercept negative reviews?

Section titled “How to intercept negative reviews?”
  • Negative reviews → are sent to the HelloClient dashboard
  • Positive reviews → are automatically published on platforms (Yandex / Google Maps, 2GIS)

Result:

  • Higher company rating
  • Better search engine visibility

You may also be interested in:

Section titled “You may also be interested in:”